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Missouri Bank’s winning formula: build relationships, offer value, be a good neighbor

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Missouri Bank & Trust is one of the fastest-growing banks in the Kansas City area, yet it also has a virtually nonexistent problem loan ratio. The bank increased its loans by 11.7 percent to $371.8 million, yet has a problem loan ratio of 0.01 percent. Even CEO Grant Burcham will admit that competitors tend to question the accuracy of those numbers, but they are real. Burcham tells people it’s not rocket science. It’s all about forming strong relationships with customers, providing value and…

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