Project lead: Christine Pierson, executive vice president of consumer services
Project description: UMB trains bankers to become Digital Geniuses and set up free, in-person appointments with clients to teach them about UMB's digital banking tools, such as online bill pay, e-statements and smartphone alerts.
Location: Kansas City
Employees: 3,500
UMB Bank has always strived to set itself apart from its competition by offering solid customer service, and that hasn't changed in a modern era of constant…
Project lead: Christine Pierson, executive vice president of consumer services
Project description: UMB trains bankers to become Digital Geniuses and set up free, in-person appointments with clients to teach them about UMB's digital banking tools, such as online bill pay, e-statements and smartphone alerts.
Location: Kansas City
Employees: 3,500
UMB Bank has always strived to set itself apart from its competition by offering solid customer service, and that hasn't changed in a modern era of constant…