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Entrepreneur: Listen to learn, learn to listen

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The biggest lesson management of Shield Casework LLC learned along its path to becoming a successful startup was to listen to customers and find out why they buy products. That input shaped the company at several key points, including right at the beginning, allowing Shield to grow to a $1.7 million company this past year, its first as an independent entity. Shield Casework started as an idea at Overland Park-based Dimensional Innovations to build “smart” sinks that help combat staph infections…

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