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When the Heico Cos. LLC went through the Lean Six Sigma method of helping identify and remove waste in its production process, it dragged its law firm Shook Hardy & Bacon LLP through the process as well, leading to exceptional results.
As part of the lean process, Heico set up a system to evaluate the value proposition of the various law firms that provide outside counsel, including Shook Hardy, which helps Heico with product liability work. The ratings measured various aspects of the work as either…